Clear refund handling for the beta.

Last updated: 28 May 2026.

Before manual review starts

If you request a refund before Venturis starts manual review, the payment can normally be refunded in full, minus any unavoidable processor constraints.

After review starts

Once manual review has started, refunds are handled case by case because work has begun on the purchased brief.

After delivery

After the report or private live-map access is delivered, refunds are generally not available unless Venturis has failed to provide the purchased beta deliverable.

Duplicate or mistaken payments

Duplicate payments or obvious mistaken payments should be raised as soon as possible through the Contact page.

How to request a refund

Use the Contact page and include the payment email, payment reference, and brief request details.